I have never dealt with Cinelab before. I was mainly interested in their Xena 2k scans as they are better at reading underexposure and I was running and gunning at night and mainly just using a beater handheld cam I acquired and was more of a camera/scratch test and comparing scans to a certain degree.
I sent in 100' of 7219 to be processed and scanned at 2k thinking this would cost around $70.
I initially selected DPX but the decided ProRes would be more than fine. I tried to call and emailed Robert as soon as it went out and said I didn't update the order form to ProRes my apologies. There is no drive. I would just like an upload to Dropbox in ProRes and because I am not particularly attached to the negatives, I didn't include return shipping. Days later no response.
Filled out their order form which said nothing about minimums on it and they pricing sheets are somewhat unclear and very scattered. I didn't think twice about it and figured if they had a problem they would call or reach out.
I woke up this am to $161 charge. Thinking this was a mistake I reached out with an email with my form attached and also in line with the previous emails I sent before.
This was the response I got: