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No video out via Intensity Shuttle Pro USB/resolve


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#1 Chris Burke

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Posted 05 February 2018 - 01:25 PM

I am on a macbook pro 13 inch 9.2 running 10.11.6, 16 gigs ram, resolve 14.2.1. I get no video out despite checking all setting. I get video out with other programs like FCP 7. I also get video out when I boot the computer with Intensity connected, I get a Blackmagic splash screen. Kinda ironic that it doesn't work with same vendor hardware/ software.  Anybody have a similar experience and fix??


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#2 Landon D. Parks

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Posted 05 February 2018 - 06:03 PM

Have you told Resolve to use the Shuttle? When I installed my internal mini-monitor, I think I had to go into the preferences and check a box.


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#3 Chris Burke

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Posted 06 February 2018 - 08:54 AM

Yes, went into the setting and chose Intensity several times. Like I said before, it works fine with other programs and I do have a splash screen. I wonder if it has something to do with a software conflict. 


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