Jump to content


Photo

trouble getting client final approval


  • Please log in to reply
3 replies to this topic

#1 Ted Hinkle

Ted Hinkle
  • Basic Members
  • PipPip
  • 86 posts
  • Other

Posted 08 January 2007 - 06:32 PM

Ok the CLient hired me to do an instructional DVD video 3500 copies. I sent them a final copy for approval but the client is claiming that it won't play on their laptop, and that it skips. They wan't it to function on all computers. I tested the DVD on my desktop and set-top player and it functions fine. It's my understanding that DVD are designed to play on set-top players for TV's not solely for computer use. Any thoughts on how I can deal with this client. Is anyone aware of some 3rd party printed info. that could help me.
  • 0

#2 Easton Sheahan-Lee

Easton Sheahan-Lee
  • Basic Members
  • PipPip
  • 32 posts
  • Cinematographer

Posted 09 January 2007 - 05:20 PM

Did he sign a legally binding contract as part of the order?

If so then he is obliged to buy the DVD as long as you can prove it legitimately runs to his lawer on any computer.
  • 0

#3 Matthew Parnell

Matthew Parnell
  • Basic Members
  • PipPipPipPip
  • 289 posts
  • Electrician
  • Brisbane, Australia

Posted 09 January 2007 - 07:09 PM

Perhaps you are dealing with the clients computer being the problem. Can it play other burnt disks. I know of DVD players that have had issues, but for me computers have not had an issue.
  • 0

#4 Jonathan Bowerbank

Jonathan Bowerbank
  • Basic Members
  • PipPipPipPip
  • 2815 posts
  • 1st Assistant Camera
  • San Francisco, CA

Posted 13 January 2007 - 08:55 AM

My understanding is that a DVD-R disc is more reliable and plays on more systems than DVD+R discs.

Possible?
  • 0


Metropolis Post

FJS International, LLC

Abel Cine

Paralinx LLC

CineTape

The Slider

Rig Wheels Passport

Technodolly

Wooden Camera

Media Blackout - Custom Cables and AKS

Tai Audio

Broadcast Solutions Inc

Ritter Battery

Visual Products

New Pro Video - New and Used Equipment

Aerial Filmworks

Glidecam

Gamma Ray Digital Inc

Willys Widgets

rebotnix Technologies

CineLab

Paralinx LLC

rebotnix Technologies

Willys Widgets

Broadcast Solutions Inc

Technodolly

The Slider

Wooden Camera

New Pro Video - New and Used Equipment

Aerial Filmworks

Tai Audio

Ritter Battery

Abel Cine

CineLab

Glidecam

Metropolis Post

Rig Wheels Passport

Media Blackout - Custom Cables and AKS

FJS International, LLC

CineTape

Visual Products

Gamma Ray Digital Inc