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Premiere Pro crashes with Windows 7


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#1 Brian Rose

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Posted 02 February 2010 - 12:40 AM

Okay, so I just got a new PC. It's got an Intel Xeon QC 2.66, 4 gig of ram and an NVIDIA Quadro FX580 graphics card. My OS is Windows 7 Pro 64 bit, and it, as well as all programs, reside on a dedicated hard drive. My raw video files exist on an external drive for the moment, which has firewire 400. On my old PC, which ran Windows XP on a 4 gig Pentium 4, I easily edited from this hard drive, using Premiere CS3.

Now my problem. I installed CS3 on the new computer, along with all the available updates from Adobe. Yet, one quarter of the time, it freezes when I attempt to load a project, another quarter of the time it freezes as it is generating peak files for a project I've uploaded for the first time, and the rest of the time, the program will freeze at moments when I do something as simple as playback the timeline, or attempt to naviagte within the timeline. I've noticed that if I work slowly, it seems alright. But if I, say, jump from the beginnig of the timeline to the end, it'll lock up. Sometimes, after a few minutes, it will resume (albeit temporarily). Other times, it won't, and I have to force quit.

Now, I thought this might be an issue with CS3 and Windows 7. And it happens i had the chance to upgrade to Premiere CS4, which i did with success. However, the identical problem I had with CS3 persists! Even after downloading all the updates!

That I would have identidal problems across two versions of the same program, when on an older system I had none at all, says to me that something is amiss with my system, perhaps in the settings.

I've checked my memory, and set up paging files based on RAM, with a median amount of 6000 (1.5 x ram) and a high of 8000 (twice ram).

Any ideas? I'd really appreciate it!

Best,

BR
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#2 Tom Mitchell

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Posted 03 February 2010 - 07:06 AM

you will probably have better help on the adobe support forum than here., for two reasons one this is a cinematography forum not a edit one. and most professional editors use Avid or FCP!
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#3 Adrian Sierkowski

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Posted 03 February 2010 - 09:16 AM

Brian,
now I'm in no way a computer person, but it sounds almost as though the problem is with throughput with the F/W 400 drive. Perhaps try migrating a project to your internal drive that was problematic and see if this still persists.
I notice similar issues, sometimes, with FCP and AVID on a mac when pulling footage through F/W or USB. It doesn't lock up, just lags a bit.
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#4 Brian Rose

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Posted 03 February 2010 - 11:25 AM

Brian,
now I'm in no way a computer person, but it sounds almost as though the problem is with throughput with the F/W 400 drive. Perhaps try migrating a project to your internal drive that was problematic and see if this still persists.
I notice similar issues, sometimes, with FCP and AVID on a mac when pulling footage through F/W or USB. It doesn't lock up, just lags a bit.


Yes! I did some playing around with this yesterday, and you're exactly right. I bought a second, internal drive, and transfered a test project over, and it worked beautifully. When I switched from Windows XP, I should have realized that F400 might be problematic with a new, higher power system and OS. I'll be getting a sata card soon, and all my drives have sata ports, so I'm confident the issue should be resolved. Thanks Adrian!

As for Tom Mitchell, who so kindly advised me to look elsewhere, and who reminded me that Final Cut and Avid are SOOOOOO much better...

Thanks for the reminder. After four years and 450 posts, I'd forgotten this forum was devoted to cinematography. And I must've been mistaken when I assumed the "editor's corner" was for posts pertaining editing!

And as a working professional, I can tell you you're plain wrong. At my production company, we rely upon both Final Cut and Premiere, because each application has different strengths and weaknesses, and each fulfills different needs. As professionals, we choose not to limit ourselves simply because of popular perception, but rather try to work with the widest range of tools available, to best satisfy our clients. It's the professional thing to do.

I don't like to be snide or sarcastic on this board, but I find this sort of advice aggravating and a waste of space. I mean, what do I do with that advice? "Gee, I'm gonna drop another six or eight grand and buy a new system and Final Cut Studio Pro!"

I hate when new people post questions, and their only responses are "Look it up," or "Look elsewhere." What use is that? They're asking for help, and we should give it!

You can see by my profile, by the number of posts I've made, that I MUST have SOME familiarity with the subject of film production and post. And at this point, I don't need to be advised that FCP is somehow better than Premiere. The fact is I've edited features on both systems, and made a decision based on that experience.

I was simply having some technical issues relating to how Premiere interfaces with the new Windows 7. I've now solved that issue, and so consider this post closed.

And if I may be so bold as to give advice to you (since you have only six posts and are clearly new) it would be that if you don't have real, educated advice for posters on this forum, young or old, student or ASC member, then don't bother and stick to lurking.

BR

PS: Thanks again Adrian for your advice!
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#5 Adrian Sierkowski

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Posted 03 February 2010 - 11:30 AM

Anytime Brian, glad I could help.
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#6 Tom Mitchell

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Posted 06 February 2010 - 07:58 PM

Yes! I did some playing around with this yesterday, and you're exactly right. I bought a second, internal drive, and transfered a test project over, and it worked beautifully. When I switched from Windows XP, I should have realized that F400 might be problematic with a new, higher power system and OS. I'll be getting a sata card soon, and all my drives have sata ports, so I'm confident the issue should be resolved. Thanks Adrian!

As for Tom Mitchell, who so kindly advised me to look elsewhere, and who reminded me that Final Cut and Avid are SOOOOOO much better...

Thanks for the reminder. After four years and 450 posts, I'd forgotten this forum was devoted to cinematography. And I must've been mistaken when I assumed the "editor's corner" was for posts pertaining editing!

And as a working professional, I can tell you you're plain wrong. At my production company, we rely upon both Final Cut and Premiere, because each application has different strengths and weaknesses, and each fulfills different needs. As professionals, we choose not to limit ourselves simply because of popular perception, but rather try to work with the widest range of tools available, to best satisfy our clients. It's the professional thing to do.

I don't like to be snide or sarcastic on this board, but I find this sort of advice aggravating and a waste of space. I mean, what do I do with that advice? "Gee, I'm gonna drop another six or eight grand and buy a new system and Final Cut Studio Pro!"

I hate when new people post questions, and their only responses are "Look it up," or "Look elsewhere." What use is that? They're asking for help, and we should give it!

You can see by my profile, by the number of posts I've made, that I MUST have SOME familiarity with the subject of film production and post. And at this point, I don't need to be advised that FCP is somehow better than Premiere. The fact is I've edited features on both systems, and made a decision based on that experience.

I was simply having some technical issues relating to how Premiere interfaces with the new Windows 7. I've now solved that issue, and so consider this post closed.

And if I may be so bold as to give advice to you (since you have only six posts and are clearly new) it would be that if you don't have real, educated advice for posters on this forum, young or old, student or ASC member, then don't bother and stick to lurking.

BR

PS: Thanks again Adrian for your advice!



Firstly Gahhh. after re reading my post i can see how it provoked such a response. I meant no disrespect and i apologize if any offense was implied.

I too am well versed in Avid, FCP, and Prem Pro even played with vagas uch. I to only know too well the pitfalls and frustrations of trying to solve an annoying problem.

But if i was to have a problem with avid i would first look for it on avid forums and would i do so with adobe etc. more than likely you wont even have to post as some one elce already has had the same issue. If you do end up posting your audience are much more likely to be equipped with the answer.

sure, I'm making a assumption that you didn't do this already? then theirs just a plain Google search. I hardly have to post questions my self because of this reason.

I find that only too often people find them selves posting the same questions over and over again with out trying to find the answer first. I should have just said nothing it was late when i posted it and i was perhaps venting and sorry again.
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#7 Tom Mitchell

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Posted 06 February 2010 - 08:19 PM

gah again ment to hit preview not post wasn't any near right. dam and blast me edit it to correct. foot truly in mouth now:-P wanted to re word some of it too still sounded harsh well that's two lessons learned.

The above message seems to imply that I think you didn't try everything first before posting and that's not the case. it was ment to say 'I was making the assumption' gah just wanted to say sorry thats all. slaps hand.
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#8 Adrian Sierkowski

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Posted 06 February 2010 - 11:20 PM

Tom,
I for one think a lot of the problem of finding information anymore is a bit of overload. We (me) get so many results when searching for something online that I, personally again, have found it better to post the quick question for the quick answer, especially when problems are arising on the moment.
Great example of this was I was looking for Canon 7D picture styles.... that didn't work out too well... I just got a but of results (on google) for Canon, and 7D, and Picture, and Style, but the ones which contained all such information were primarily forum boards discussing them, as opposed to providing them; alas. Information overload.
On a side note, anyone remember the times before google? Altavista, perhaps, Ask Jeeves.com, all the good old days... or a real blast from the past, hot or not? I recall sitting 'round on that site when I was younger far too much. Ok, tangent over.
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#9 John Moss

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Posted 26 April 2010 - 10:24 AM

Hello Brian,

Have you checked compatibility?
Just an FYI for you.

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft...us/default.aspx
There is a pulldown from which you can choose "hardware" and "software".

There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.micro...ws/default.aspx

In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!

As stated previously, it's best to have the Windows 7 certified drivers installed.

Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

Thanks again,
John M.
Microsoft Windows Client Support
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#10 Paul Bruening

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Posted 26 April 2010 - 05:01 PM

I jumped on Vista 64 bit right away and am still regretting it. I went right back to XP Pro. I'm hearing good things about 7. But, I've learned that letting other people iron out problems before I lay down money is not a bad approach.
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#11 Hal Smith

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Posted 28 April 2010 - 10:25 PM

Which is why this old engineer will stick with XP Pro until Microsoft sends out their black helicopters and forces me to upgrade to 7 or whatever.
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