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AJ-HDX900E Menu access. Help request


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#1 Mark Turnbull

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Posted 25 November 2010 - 01:57 PM

Many thanks in advance to anyone who's able to shed some light here...

The issue I'm having is not being able to bring up the 'main' menu in the camcorder, but only the limited 'User 1', despite trying all the permutations of button-pushing! (I have the user manual).

2 clues I've picked up that might relate to this are the ability to reset the camcorder's factory settings, and also, someone on a forum I've spotted has mentioned the 'engage security' feature that might stop you from getting access to the more detailed settings, unless the camera is unlocked by an engineer.

Does anyone have any experience or suggestions as to how to get access to the main menu?

Very best wishes,

Mark T
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#2 Robin R Probyn

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Posted 25 November 2010 - 10:57 PM

Many thanks in advance to anyone who's able to shed some light here...

The issue I'm having is not being able to bring up the 'main' menu in the camcorder, but only the limited 'User 1', despite trying all the permutations of button-pushing! (I have the user manual).

2 clues I've picked up that might relate to this are the ability to reset the camcorder's factory settings, and also, someone on a forum I've spotted has mentioned the 'engage security' feature that might stop you from getting access to the more detailed settings, unless the camera is unlocked by an engineer.

Does anyone have any experience or suggestions as to how to get access to the main menu?

Very best wishes,

Mark T


Hold the button in for about 3 sec,s.. main menu will appear.. press again to get rid of it
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#3 Mark Turnbull

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Posted 26 November 2010 - 03:22 AM

Thankyou Robin,
Naturally, this was the first thing I tried, as indicated in the manual. No, it doesn't bring up the main menu, hence the question about being locked out from it.
Does anyone have genuine experience of this?
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#4 Robin R Probyn

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Posted 26 November 2010 - 08:17 AM

Thankyou Robin,
Naturally, this was the first thing I tried, as indicated in the manual. No, it doesn't bring up the main menu, hence the question about being locked out from it.
Does anyone have genuine experience of this?



Ah ok sorry to waste your time.. yes sounds like some locking thing.. very odd.. sounds a bad design then..
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#5 Mark Turnbull

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Posted 27 November 2010 - 08:27 AM

Ah ok sorry to waste your time.. yes sounds like some locking thing.. very odd.. sounds a bad design then..


No, thanks for posting Robin, all suggestions welcome,

Think I'll try backing up the settings onto an SD card and then trying a factory reset, or failing that, booking it in with an engineer.

I'll post here when I find a resolution, or more useful info,

Mark
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#6 Robin R Probyn

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Posted 28 November 2010 - 02:29 AM

No, thanks for posting Robin, all suggestions welcome,

Think I'll try backing up the settings onto an SD card and then trying a factory reset, or failing that, booking it in with an engineer.

I'll post here when I find a resolution, or more useful info,

Mark


Yes that would handy.. I have the same camera but thankfully not had that problem.. checked the Goodman guide also,and found no mention of it..

If your in the UK.. call the guys at TopTeks.. hopefully they could tell you some solution just over the phone..
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#7 Mark Turnbull

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Posted 29 November 2010 - 09:10 AM

Thanks for the advice again Robin,

Yes, I think the camera has a problem. I made a backup of the settings onto an SD card, and then performed a factory reset (manually, using white balance switch) which worked, but still the only menu I can access is the limited 'User 1'.

I usually have my cameras serviced at Top Teks, so called, and they came up with the following suggestions to get into the engineering menu...

1. Holding the 'hold' and 'light' button in simultaneously then turning the 'menu' button on
2. Holding the 'reset' and 'light' button in simultaneously then turning the 'menu' button on

and also, trying to access the option menu holding the 'light' button on when pushing in the menu button.

Nothing worked, the omly menu I could access was the very limited 'User 1'.

They're putting in a call to Panasonic, but I'd imagine the camera will make its way to an engineering bench in the near future. Could be a corruption of the firmware or a board that needs replacing, hopefully nothing too serious. Apart from that, it's working beautifully!

All the best,

Mark
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#8 Robin R Probyn

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Posted 30 November 2010 - 03:16 AM

Thanks for the advice again Robin,

Yes, I think the camera has a problem. I made a backup of the settings onto an SD card, and then performed a factory reset (manually, using white balance switch) which worked, but still the only menu I can access is the limited 'User 1'.

I usually have my cameras serviced at Top Teks, so called, and they came up with the following suggestions to get into the engineering menu...

1. Holding the 'hold' and 'light' button in simultaneously then turning the 'menu' button on
2. Holding the 'reset' and 'light' button in simultaneously then turning the 'menu' button on

and also, trying to access the option menu holding the 'light' button on when pushing in the menu button.

Nothing worked, the omly menu I could access was the very limited 'User 1'.

They're putting in a call to Panasonic, but I'd imagine the camera will make its way to an engineering bench in the near future. Could be a corruption of the firmware or a board that needs replacing, hopefully nothing too serious. Apart from that, it's working beautifully!

All the best,

Mark



Ok thanks.. hope it gets sorted out.. did it just happen out of the blue!! please post final solution ..!!
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#9 Mark Turnbull

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Posted 30 November 2010 - 07:18 AM

Brilliant, it's sorted....

Problem - previous owner had locked-out the main menus by activating the 'engage security' feature, to stop people fiddling with his settings. Didn't change it back before selling the camera, via a dealer. This meant when I bought the camera, I could only access the limited 'User 1' menu, despite trying all the normal variations of button pushing.

Solution, from Panasonic, via the good folk at Top-Teks.

1. Power the camera off
2. Set the 'bars' switch on the side to 'bars'
3. Hold the white balance switch on the front down into 'black balance' for 5 seconds or so
4. Power the camera back on whilst continuing to hold the black balance down. release the black balance.
5. Press the light button on the side panel and hold in whilst then pushing the 'menu' button on the front
6. The 'option' menu will then pop up, from where you select 'engage security' and set it very definitively to OFF!

Brilliant outcome, thanks Robin for concern, and hopefully here's a solution for anyone else with a similar problem.
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#10 Robin R Probyn

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Posted 30 November 2010 - 10:14 PM

Brilliant, it's sorted....

Problem - previous owner had locked-out the main menus by activating the 'engage security' feature, to stop people fiddling with his settings. Didn't change it back before selling the camera, via a dealer. This meant when I bought the camera, I could only access the limited 'User 1' menu, despite trying all the normal variations of button pushing.

Solution, from Panasonic, via the good folk at Top-Teks.

1. Power the camera off
2. Set the 'bars' switch on the side to 'bars'
3. Hold the white balance switch on the front down into 'black balance' for 5 seconds or so
4. Power the camera back on whilst continuing to hold the black balance down. release the black balance.
5. Press the light button on the side panel and hold in whilst then pushing the 'menu' button on the front
6. The 'option' menu will then pop up, from where you select 'engage security' and set it very definitively to OFF!

Brilliant outcome, thanks Robin for concern, and hopefully here's a solution for anyone else with a similar problem.


Ah glad to hear its sorted out... what a riddle..!! shame to original owner didnt switch it off.!! glad your ready for action.I got a nanoflash for my HDX900.. not much use to begin with but now almost all corporate video stuff I use it.. and probably get Pana 3100 next year..
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Media Blackout - Custom Cables and AKS

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