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Has WILLARD ENGINEERING stolen my camera? Seems so.

willard repair 8mm super8 engineering stolen fraud

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#1 Matt Stevens

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Posted 07 April 2014 - 03:30 PM

I write this with a very heavy heart. Back in January I sent my beloved Canon 1014 XL-S to Steven Willard of Willard Engineering for a clean/lube/service with an agreed upon price of $200. The camera was shipped insured and delivered on January 30th. 

 

Up to that time Steve was lightning fast with all his communications via email and text. But once my camera was in his hands all communication stopped. He would not answer me to verify he had the camera. 

 

Not until I left a forceful voice-mail in mid February did he finally return my call and explain the camera was in his hands, but that he had been ill. He promised all was well and he would get to my camera in a week. Okay, I can accept that. 

 

Two weeks pass and nothing. I start emailing. I hear nothing. I text and hear nothing. I call and eventually leave a vm explaining I fear he has stolen my camera. 

 

The next day he calls and says his wife is ill. Okay, but I have NOTHING via text or email stating he has my camera. He agrees to send me an email stating he has the camera and also explains he will do the job next week. 

 

I receive the email on March 12. Since then, silence. Nothing. No response to any methods of communication. 

 

This camera is very important to me and it cost me big bucks. I cannot just eat the cost. 

 

Has anyone had an experience with Steve Willard? I have only heard good things about the man, which is why I sent the camera to him. But it appears I may have made a terrible mistake. 

 

Should I not have this situation settled by the end of the week I will probably have to look into filing charges of mail fraud. That's a felony. I'll also have to go to the BBB. I'd rather not do that to the man if it can be avoided, but fact is HE HAS MY CAMERA and will not fix or simply return it to me. 


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#2 Matt Stevens

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Posted 17 April 2014 - 11:32 AM

Just an update: Mr. Willard and I spoke today. He has been ill and unable to work on cameras due to his health. He has improved and promised to fix my camera this weekend. 

 

I take him at his word and want everyone to know it looks like this situation will be resolved. Once the camera arrives I will update you all. 


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#3 Jose luis villar

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Posted 17 April 2014 - 11:42 AM

I'm glad you were able to contact people who repair our beloved cameras, today are often older people and it is normal that sometimes are ill.


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#4 Mark Dunn

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Posted 19 April 2014 - 06:51 AM

There's a lesson in patience and temperance here. Having a 40-year-old camera repaired isn't the same as clicking through and waiting from the postman. If the poor man gets too much grief he may just retire and that won't help anyone get their kit fixed.


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#5 Matthew W. Phillips

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Posted 19 April 2014 - 11:26 AM

There's a lesson in patience and temperance here. Having a 40-year-old camera repaired isn't the same as clicking through and waiting from the postman. If the poor man gets too much grief he may just retire and that won't help anyone get their kit fixed.

Are you implying that Matt was some how in the wrong for wondering where his camera was? Some people rely on their gear for a living.


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#6 Matt Stevens

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Posted 19 April 2014 - 03:37 PM

I'm glad you were able to contact people who repair our beloved cameras, today are often older people and it is normal that sometimes are ill.

 

In case you hadn't put two and two together, I am bending over backwards to be diplomatic. 


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#7 Bill DiPietra

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Posted 12 May 2014 - 02:54 PM

Ever get the camera back?...


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#8 Matt Stevens

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Posted 15 May 2014 - 03:09 PM

Not yet. Mr. Willard is working on it. We are in contact and the problem seems to be a real p*sser. It requires taking the camera completely apart to get to it. Such is life.


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#9 Matthew W. Phillips

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Posted 15 May 2014 - 03:13 PM

January 30th til now? Wow, how much work have you lost on this?


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#10 Matt Stevens

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Posted 15 May 2014 - 03:52 PM

I wouldn't have cared had he communicated with me. It was the weeks of no communication and ignored phone calls, texts and emails begging him for answers that pushed me over the edge. 

 

As of right now Mr. Willard is being responsive and working hard on the camera. he has been for a few weeks now so I am grateful for that. All i want is my camera repaired so I am praying he can do it. 


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#11 Viktor Gibarti

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Posted 16 May 2014 - 01:22 PM

I sent my nikon R8 camera to Mr. Willard last year november…  I have not got any news since…:( He wrote me only one answer, but after nothing!!!! 


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#12 Andries Molenaar

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Posted 16 May 2014 - 03:10 PM

I noticed the Willard website quite some ago and didn't like the style of writing and attitude to potential customers in these these texts.  Clearly an omen how things work there.  Illness or not.


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#13 Bill Gaunce

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Posted 21 May 2014 - 06:33 AM

Have these issues been resolved?  I was looking for a "reputable" place to have a s8 camera serviced. Thanks-


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#14 Matt Stevens

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Posted 21 May 2014 - 03:43 PM

Not yet. 


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#15 Chris Burke

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Posted 21 May 2014 - 05:01 PM

Have these issues been resolved?  I was looking for a "reputable" place to have a s8 camera serviced. Thanks-

Try Duall Camera in NYC


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#16 Bill Gaunce

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Posted 21 May 2014 - 06:44 PM

thanks!


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#17 Bill DiPietra

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Posted 23 May 2014 - 09:36 AM

I didn't know DuAll was still operating.


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#18 Bill Gaunce

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Posted 23 May 2014 - 10:27 AM

They're still around, I purchased something from them a few weeks ago.  Didn't know that they repaired S8 cameras though.


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#19 Chris Burke

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Posted 23 May 2014 - 09:49 PM

I have and will again have my Nizo serviced there.


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#20 Matt Stevens

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Posted 26 May 2014 - 11:45 AM

Mr. Willard has informed me that he will be mailing me my camera by June 1st. Fingers crossed. 


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