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Got 16mm film Telecined from Cinelab...Flashdrive doesn't work


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#1 Brandon Ramos

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Posted 21 May 2015 - 10:19 AM

Hi everybody, I joined here to ask for help. I recently purchased a Krasnogork-3 and then some Kodak 16mm film stock to test with. I shot 1 100' roll of B/W Reversal film and then sent it to CineLab to have it processed, and then telecined in HD to a ProRezHQ file for me to view/edit on my PC. 

 

When I filled out the form, I asked for a rental drive as I do not have a freely available drive to provide at the moment. I recieved the film, processed, and the flashdrive with the file on it yesterday. As soon as I got it, I put the flashdrive into my laptop (Running Windows 8). The flashdrive drivers were installed, but yet Windows does NOT recognize the Formatting as one it supports. It asks me to format the drive before I can use it, which is obviously not something I should do.

 

I installed HFSExplorer and MacDrive to see if there was a mistake and the drive has been formatted for OS X, to no avail. Neither program can read the drive.

 

So I called CineLab for support, left a voicemail, then right after e-mailed their support address and left a message similar to this post describing the issue. I have not recieved a response from either medium as of right now.

 

Someone please help! I have no other way to watch my footage other than a Kodak Analyst 16mm projector I purchased a week ago, but even that thing has a blown bulb and I'm waiting on a new bulb and reels to even BEGIN to figure out how to use it! Thanks for reading my post!


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#2 Bill DiPietra

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Posted 21 May 2015 - 12:03 PM

I would shoot Rob Houllahan a PM since he works there...


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#3 Chris Burke

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Posted 21 May 2015 - 04:09 PM

Can you try it on a different computer or version of windows?
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#4 Brandon Ramos

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Posted 21 May 2015 - 07:33 PM

Rob from CineLab contacted me and got it uploaded to the cloud. I've reviewed the footage and everything is great. Thanks Rob! Highly recommend this company, super fast shipping and the quality was great. Thanks rob!


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#5 Will Montgomery

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Posted 03 June 2015 - 01:40 PM

We would expect no less. Rob's good people.  :)


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#6 Robert Houllahan

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Posted 03 June 2015 - 03:30 PM

Rob is a maniac.


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