Jump to content


Photo

Trouble with Occonor CFF1


  • Please log in to reply
4 replies to this topic

#1 Luka Sanader

Luka Sanader
  • Basic Members
  • PipPip
  • 29 posts
  • Cinematographer
  • Montreal

Posted 03 May 2017 - 10:53 AM

Hello folks I am having little trouble and i would love your input. recently i got used Oconnor CFF1 form 1AC and IATSE600 member. I was told unit is in excellent shape , no issues at all. well i received it and its far form good. well i was told that i am incompetent and that i dont understand how Follow Focus works and therefor he wont be accepting returns. After 2 tecks, one rental, several colleagues, gave me opinion that is in sync with my impressions of this FF unit, seller is still saying same old thing: This is just fine and i wont take returns due to buyers remorse...

please take a look at the video and tell me your opinion, if you have you bought this FF advertised as "excellent condition" and if you received this, would you return it? would you feel bad for asking your money back?
thanks

https://www.youtube....h?v=Q5crXXHF8Mk


  • 0


Support Cinematography.com and buy gear using our Amazon links!
PANASONIC LUMIX GH5 Body 4K Mirrorless Camera, 20.3 Megapixels, Dual I.S. 2.0, 4K 422 10-bit, Full Size HDMI Out, 3 Inch Touch LCD, DC-GH5KBODY (USA Black)

#2 Dom Jaeger

Dom Jaeger
  • Basic Members
  • PipPipPipPip
  • 1407 posts
  • Other
  • Melbourne, Australia

Posted 03 May 2017 - 07:49 PM

Well I think the fact it's missing one of the swing arm lock-off levers in itself is reason to ask for a refund if it was advertised as in excellent condition. If the thread is stripped as well then it's definitely a damaged unit. Even if you don't always need to swap arm positions, it's a feature of the unit that should work.  You're not being unreasonable to ask for a refund if it wasn't advertised as damaged or missing bits.

 

I don't know what legal standing you have in that regard though. 


  • 0

#3 AJ Young

AJ Young
  • Basic Members
  • PipPipPip
  • 108 posts
  • Cinematographer
  • Los Angeles, CA

Posted 04 May 2017 - 02:58 PM

How did you buy this? If it's through Ebay, you can use their policy to get a refund because the unit isn't working as advertised.

 

If you bought it through Facebook, Craigslist, or in person then you'll less likely get a refund because there is no policy protecting potential fraudulent advertising.

 

Your best bet is to get an email from the two service techs who said the unit is broken. You'll need to build a case to convince the seller the item is damaged.


  • 0

#4 Luka Sanader

Luka Sanader
  • Basic Members
  • PipPip
  • 29 posts
  • Cinematographer
  • Montreal

Posted 04 May 2017 - 03:10 PM

Thanks! i did got this on FB but never the less if you pay by PayPal and if you buy using "pay for Goods"  you are covered; to the extent. lets say he wont send it or it gets lost, it is automatic but in this case problem is because i am saying its not OK and he is saying its perfect and what PayPal complaint department know about Follow Focus?! I got evaluation form Oconnors service center so this will put stop to his claims. OC is asking 1000+$ for parts + hours for repair and tax.  I hope it will be OK at the end but it is just huge hustle and waist of time. Someone decides that he wants to pull quick one and then you get stuck in this pickle. but that is life. thanks

thanks


  • 0

#5 AJ Young

AJ Young
  • Basic Members
  • PipPipPip
  • 108 posts
  • Cinematographer
  • Los Angeles, CA

Posted 04 May 2017 - 03:42 PM

Thanks! i did got this on FB but never the less if you pay by PayPal and if you buy using "pay for Goods"  you are covered; to the extent. lets say he wont send it or it gets lost, it is automatic but in this case problem is because i am saying its not OK and he is saying its perfect and what PayPal complaint department know about Follow Focus?! I got evaluation form Oconnors service center so this will put stop to his claims. OC is asking 1000+$ for parts + hours for repair and tax.  I hope it will be OK at the end but it is just huge hustle and waist of time. Someone decides that he wants to pull quick one and then you get stuck in this pickle. but that is life. thanks

thanks

 

It's definitely frustrating. I'm sorry you have to deal with this. Best of luck!


  • 0



Technodolly

Ritter Battery

Abel Cine

Visual Products

Tai Audio

Rig Wheels Passport

FJS International, LLC

Willys Widgets

Glidecam

The Slider

Paralinx LLC

Metropolis Post

Media Blackout - Custom Cables and AKS

CineLab

CineTape

Broadcast Solutions Inc

rebotnix Technologies

Gamma Ray Digital Inc

Aerial Filmworks

Ritter Battery

The Slider

Gamma Ray Digital Inc

Aerial Filmworks

Media Blackout - Custom Cables and AKS

CineTape

Abel Cine

Tai Audio

Visual Products

Willys Widgets

Glidecam

rebotnix Technologies

Technodolly

FJS International, LLC

Rig Wheels Passport

Paralinx LLC

CineLab

Metropolis Post

Broadcast Solutions Inc